COMMUNICATION SKILLS
FOR LAW-ENFORCEMENT AGANCIES
In cooperation with the Dutch National Police Corps, a series of COMMUNICATION SKILLS training was designed, focussed on resilience, professionalism and integrity.
In these training sessions, the corps can practice specific, self-initiated skills within real-life scenarios but without the real-life consequences like; dealing with council breaches, emergent demonstrations, loitering, noise pollution or vandalism. But also within crisis communication and management; dealing with anger and aggression, assault, verbal threats and insults, domestic violence, self-harming behaviour or suicide attempts.
The participant will learn how to change their own behaviour and how to use their communications techniques and skills to change the undesired situation into the desired situation, safely and healthily.
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DDS - behavioural scan
The DDS-scan was developed by Bart van Luijk in 1981, in order to recognise types of behaviour, saying the behaviour is a combination of communication characteristics. You can broadly distinguish three different types of behaviour: Dominant, Distant, and Social (DDS).
Working with the DDS-scan gives the participant the skills to recognise behaviour and adjust his communicative approach accordingly.
APC
APC Stands for:
A = Aggression assessment
P = Professional attitude
C = Communication skills
A methodology aimed at preventing and dealing with aggression. The APC method is based on mutual respect and a transparent approach to all those involved.
Working with the APC method trains the participant in their professional attitudes such as negotiation, neutrality, connecting, win-win, empowerment and pro-activity.
Leary's Rose
In order to clarify human behaviour and the interaction between people, Timothy Leary developed a communication model named Leary’s Rose, based on the horizontal and vertical axis, focussing on relationships and attitude.
“Behaviour can be predicted, to a certain extent, which is what the model is all about.
It’s clear that some behaviour evokes other sets of behaviour.
The way in which a reaction is given can therefore be predicted and also influenced.”
Training with Leary’s Rose teaches the participant to analyse certain behaviour, to understand the other person and provoke certain desired behaviour from the other.
Providing them with the psychological insight [DDS - Behavioural Scan],[APC - dealing with aggression theory] and [Leary’s Rose] and damage-free practice in forms of role-play, simulation and real life scenario’s.
In addition to these training sessions, Yentl & Co created the
BAD NEWS CONVERSATIONS TRAINING.
These workshops are designed from the perhaps somewhat idyllic mindset that the right behaviour combined with the right communication can turn any situation around. But still, our team concludes over and over again that this can be done.
DDS - Behavioural Scan
The DDS-scan was developed by Bart van Luijk in 1981, in order to recognise types of behaviour, saying the behaviour is a combination of communication characteristics. You can broadly distinguish three different types of behaviour: Dominant, Distant, and Social (DDS).
Working with the DDS-scan gives the participant the skills to recognise behaviour and adjust his communicative approach accordingly.
