“ How do I tell someone, something they don’t want but needs to hear, in a safe, considerate way? ”

From giving a rejection, to harsh feedback, to bringing every parent's nightmare news… 

Yentl & co can train your corps to manage this correct, considerate and safe. Providing them with the psychological insight [Kübler-Ross] and interactive damage-free practice needed to deal with these bad (sometimes really bad) news conversations.